FAQ

1. Personalization Process

• Each magnet is carefully crafted to showcase your picture or artwork. Please ensure the image you upload is of high resolution to achieve the best print quality.
• You can upload your photos directly on the product page. Be sure to preview the image to ensure it meets your expectations before finalizing your order.

2. Returns & Exchange

• We take great pride in our craftsmanship and want you to be fully satisfied. However, because each magnet is customized to your specifications, we cannot accept returns unless the item arrives damaged or is incorrectly made.
• If you encounter an issue, please contact us within 7 days of receiving your order, and we’ll be happy to resolve the issue.

3. Care Instruction

• To keep your magnets looking great for years to come, avoid exposure to excessive moisture, direct sunlight, or extreme temperatures.
• Clean gently with a soft cloth to avoid scratching the surface.

4. Security & Privacy

• Your privacy is important to us. We ensure all personal information, including photos, is handled securely and used solely for the purpose of fulfilling your order.

5. Contact

• If you have any questions before placing your order, feel free to reach out to us via [contact information]. We’re happy to assist with any concerns!